Return & Refund Policy

We want you to feel confident in every pair. If your Legersole shoes are not right for you, you may request a return, refund or size exchange within seven calendar days after the order is delivered.

Return eligibility

To qualify for a return, the shoes must be:

• unworn, unused, undamaged and in resalable condition;
• free from marks, creasing, dirt, odour or other signs of wear;
• returned with the original box, tags, accessories and receipt or proof of purchase; and
• sent back only after Legersole has approved the return request.

Sale, discounted and customized products may also be returned when they satisfy these conditions.

How to request a return

1. Contact us within seven calendar days of delivery by calling or messaging +92 324 7102762, using WhatsApp at the same number, or emailing info@legersole.com.
2. Provide your order number, name, reason for the return and clear photographs if the item is damaged, defective or incorrect.
3. Wait for return instructions and approval before sending the parcel. Items sent without approval may be delayed or refused.
4. Pack the shoes securely so that the original box is not damaged during return delivery.

Size exchanges

Size exchanges are allowed, subject to stock availability and inspection of the returned pair. If the requested size is unavailable, you may choose another available product or request a refund. Any price difference for a replacement product must be paid or refunded, as applicable.

Return delivery charges

For a change of mind, fit issue or size exchange, the customer pays the return delivery charges. The original delivery was free and no original shipping charge will be deducted from an approved refund.

If Legersole verifies that the item delivered was incorrect, damaged on arrival or defective, Legersole will arrange or reimburse reasonable return delivery charges. This policy does not limit any rights available under applicable consumer law.

Inspection and decision

We will inspect the returned product after receiving it. We aim to acknowledge customer requests within one working day and resolve them within seven working days, although inspection or courier delays may occasionally take longer. We will notify you whether the return is approved or explain why it does not meet the stated conditions.

Refunds

Approved refunds are issued through bank transfer, Easypaisa or JazzCash. We may ask for the account title and the minimum payment details needed to complete the refund. Refunds are normally initiated within seven working days after the returned item passes inspection. The time for funds to appear may depend on your bank or wallet provider.

Items that cannot be refunded

A return may be declined if it is requested after the seven-day period, shows wear or damage caused after delivery, is missing its original packaging, tags or proof of purchase, or otherwise fails the eligibility requirements above. We may return a rejected item to the customer, with delivery charges payable by the customer.