Contact

Need help choosing a product, checking an order, requesting a cancellation or arranging a return? Contact the Legersole team using the channel that suits you.

When contacting us

For an existing order, include your order number, name and telephone number. For a damaged, defective or incorrect product, include clear photographs of the shoes, box and delivery label where possible. Never send account passwords or unnecessary financial information.

Response target

We aim to acknowledge customer complaints within one working day and resolve them within seven working days. Complex return inspections, courier enquiries or circumstances outside our control may take longer, but we will keep you informed.

Privacy requests

For access, correction or deletion requests relating to personal information, email info@legersole.com with the subject “Privacy Request.” We may verify your identity before acting on a request.